GitHub troubleshooting

Common issues when installing or reviewing on GitHub.

No review on a new pull request

Confirm the repository is included in the MergeGuards GitHub App installation.
Check that the PR is not in draft mode (if you rely on reviews only on ready PRs).
Wait a minute and refresh—the first review can take a moment on large diffs.

Commands ignored

Post @mergeguard-followup and @mergeguards deep-scan on the PR Conversation tab.
Post @mergeguards fix as a reply on a MergeGuard inline comment on Files changed.
Commands must be from a human user, not another bot.

Deep-scan blocked

Deep scan requires your GitHub App installation to be linked to a MergeGuard workspace on a paid plan. See Plans & limits.

Two different emails (GitHub vs MergeGuard)

Sign in to MergeGuard with your work email, then click Continue with GitHub in the same browser tab to link your GitHub account.

Need more help? Contact support with the PR URL and repo name.